Refund policy

Return Window

You have 30 days from the date of delivery to request a return. Requests made after this period cannot be accepted.

Condition Requirements

To be accepted for return or exchange, all items must meet the following criteria:

Unworn and unwashed.
In original condition (no marks, damage, or signs of use).
All original tags must remain attached.
In original packaging.

Return Shipping Costs

Reason for Return	Who Pays Shipping?
Change of mind	Customer
Faulty, damaged, or incorrect item	Elvora Sydney

Note: For faulty/incorrect items, please contact us first to arrange shipping.

How to Start a Return or Exchange

Email info@elvora-sydney.co within 30 days of delivery with your order number and the reason for the return. For exchanges, specify the desired size or item.

Refund Process

Once we receive and inspect your item, we process approved refunds within 7 business days to your original payment method.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. This policy does not limit your rights regarding major failures or items that fail to be of acceptable quality.

Contact Information

Store name: Elvora Sydney
Company name: T & R E-commerce
Company Number: 89689321
Warehouse Address: Unit D1B/350 Parramatta Rd, Homebush NSW 2140, Australia
Company Address: Hoenderweg 72B, Sint-Annaland, Zeeland, 4697 BM, Netherlands
Email: info@elvora-sydney.co
Phone: +61468054379
Contact Form: Click here